Exceptional Customer Care

Putting the customer first at every stage of the process

Our dedication to customer service is exceptional, with the emphasis on continuity of service through building a strong working relationship with customers and an emphasis on ensuring transport services are not interrupted. Our staff are fully trained and qualified, placing as much importance on customer satisfaction as safety. London Hire customers never receive anything less than the best service.

Flexibility and reliability

These are London Hire’s watchwords. Circumstances change constantly, and customers
want to know their contractor can change with them. Whether it’s a long-term contract or
a one-day hire, you can rely on the highest standards, conducted by experts dedicated to
working with the customer to give them what they need.

Prompt and reliable delivery

Prior to delivery all our vehicles go through a full safety check within our workshops. All vehicles are delivered on time and in full working order, as well as being fitted out with any special accessibility requirements requested.

Hire and deliveries can take place anywhere in the mainland UK and there are no collection and delivery charges for hire periods of 30 days or more. There are also no hidden charges for necessary documentation such as Rental Agreements and vehicle packs.

Upgrades

Often, service requirements change and this may be in the middle of a contracted term.
London Hire will work with you to ensure that a more suitable vehicle is found and keep any extra costs to a minimum and pass any savings back to you the customer. We understand a fully flexible approach must be taken to ensure a service is delivered on time and on budget. If you find your transport services or vehicle requirement have changed in any way, it is no problem to reshape the size and nature of your fleet.

Vehicles can be bespoke built to individual customers requirements.